Passport Offices - Common Questions
Common Questions
How do I view and manage my scheduled appointments?
Scheduled (and historical) appointments can be viewed and managed via our online dashboard.
From here, appointments can be searched, viewed, edited, rescheduled, cancelled, and exported as required.
How is our schedule set?
Our dashboard helps you easily configure when to allow appointments to be scheduled in two steps:
Add your office’s typical availability (e.g. Monday to Thursday, 9 AM - 2PM, and Fridays, 10AM - 3PM).
Block out any special dates and times where the office is closed or unavailable (E.g. meetings or holidays).
Can I ask clients to answer specific questions?
With Veribook, capture the information that you need in advance, such as:
names
contact information
whether a photo is required
processing speed
the purpose of the appointment
Can I ensure clients bring certain completed forms?
We can help ensure most clients bring their forms already completed by:
helping communicate this information in advance
requiring clients to acknowledge this requirement when scheduling
including this information in our confirmation and reminder emails
How does a group or a family schedule?
Work with us to offer different appointment lengths for different sized groups of clients. For example:
1 - 2 applicants: 30 minutes
3 - 4 applicants: 60 minutes
5 - 6 applicants: 90 minutes
Can I still take appointments by phone or in person as well?
Simply schedule these appointments via our online dashboard.
Optionally supply and input your client’s email addresses to send confirmations and reminders to them as well.
What happens if a client calls in after scheduling online?
Scheduled (and historical) appointments can be viewed and managed via our online dashboard.
From here, appointments can be searched, viewed, edited, rescheduled, cancelled, and exported as required.
How will our client information by handled?
We handle your information, and your client information, with the utmost care. Our business is helping our clients schedule better, not to sell or otherwise misuse their information.
Our business also supports scheduling for healthcare, which has the highest privacy and security standards of all.
Review our privacy policy in more detail here.
Does anything need to be installed on our computers?
Veribook is an online system accessible via any modern web browser.
No software needs to be installed on your computers or servers.
Can our clients schedule from their smartphone?
Your clients will be able to schedule appointments via:
desktops
laptops
smartphones
tablets