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Towns & Cities

Ben Shah

This municipal passport office uses Veribook to schedule a variety of passport related appointments.

Clients access a customized and branded booking page created by Veribook from the city’s own website. This website first asks visitors to indicate how many people will be attending this appointment.

Clients choose a number, and proceed to review additional information such as the applicable forms and fees. The final step is to schedule an appointment in just a few seconds without needing to sign-up for an account.


The client is also provided an immediate confirmation of their appointment on their device, and an email confirmation is sent to the client with further information. A reminder is also sent automatically a day before the client’s appointment, to further reduce no-shows.


Clients can cancel or reschedule appointments online as well, in accordance with the deadlines set in place by the city. Cancelled appointment timeslots are immediately made available to other clients.